Privacy Policy

Electrasure Electrical Limited T/A Electrasure

This policy is effective as of March 2026

Last updated: March 2026

Your privacy matters to us. Electrasure Limited is committed to protecting any personal information we collect about you through our website at electrasure.co.uk, and through any other services we provide.

Personal information means any information that can be used to identify you as an individual. This includes your name, contact details, and information about how you use our website or interact with our services.

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies before sharing any personal information with them. This policy does not apply to any activity that takes place after you leave electrasure.co.uk.

1. Information We Collect

The information we collect falls into two categories: information you provide to us directly, and information collected automatically when you visit our website.

Information you provide to us directly includes anything you knowingly share when using our services, for example, when you submit an enquiry, book a consultation, or contact us by phone or email.

Information collected automatically refers to data your device sends to us when you access our website. This may include:

Your device's IP address
Browser type and version
Pages visited and time spent on each page
Date and time of your visit
Device type and operating system

This automatically collected data does not typically identify you directly, but may be combined with other information in ways that could do so.

2. Personal Information We May Ask For

When you contact us, book a consultation, or request information about our services, we may ask for some or all of the following:

Your name
Your email address
Your phone number
Your business name and address
Half hourly electricity consumption data
Meter information
Site surveys
Roof and structural assessments
Existing electrical infrastructure details
Other relevant information pertaining to our services

We only collect the information we need to respond to your enquiry or provide the service you have requested. We will never ask for more information than is reasonably necessary.

3. How We Use Your Information

We collect and use your personal information only where we have a legitimate reason to do so. We use the information we collect for the following purposes:

To respond to your enquiries and provide the services you have requested
To contact you regarding your consultation booking or ongoing service
To improve our website and the experience of visitors
To send you marketing communications where you have given us permission to do so
To analyse how our website is used through tools including Google Analytics and Google Tag Manager
To design an accurate and appropriate energy system for your business.

We will not use your personal information for any purpose that is incompatible with the reasons for which it was collected.

We process this information on the basis of legitimate interests and pre-contractual necessity. We need to review your energy consumption data in order to carry out an accurate assessment of your site and, where appropriate, proceed to a formal proposal or contract.

Data may be shared with third parties, where necessary, to deliver our services. Where required, this is typically shared with; structural engineers, Distribution Network Operators (DNOs), grid connection specialists, or Power Purchase Agreement (PPA) funding partners. We will only share the minimum information necessary for each purpose and will ensure any third party receiving your data handles it responsibly.

4. Marketing Communications

If you have agreed to receive marketing communications from us, we will contact you with information about our services and relevant industry updates. You can withdraw your consent to receive marketing communications at any time by contacting us using the details at the end of this policy, or if applicable, by using the unsubscribe link in any marketing email we send you.

We may send outbound marketing communications to business contacts where we have a legitimate interest in doing so, in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR)

Our marketing communications are directed at businesses and commercial organisations. We do not intentionally contact individuals in a personal capacity.

5. Cookies and Analytics

Our website uses cookies to understand how visitors use our site and to improve your experience. We use the following tools to collect and analyse this data:

Google Analytics - to understand visitor behaviour, traffic sources, and site performance
Google Tag Manager - to manage tracking and analytics tools across our website

When you first visit our website, you will be asked to consent to the use of cookies through our cookie consent tool. You can change your cookie preferences at any time through the cookie settings on our website.

For more information about how we use cookies, please refer to our Cookie Policy.

6. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. We may share your information with third parties in the following circumstances:

With service providers who help us operate our website and deliver our services, including hosting providers, analytics platforms, and IT support providers
With professional advisors including legal and financial advisors where necessary
With regulatory authorities, courts, or law enforcement agencies where we are required to do so by law
With any party that acquires all or substantially all of Electrasure's business or assets, in which case your information would transfer as part of that transaction

Third-party tools and services we currently use include Squarespace (website hosting), Google Analytics, Google Tag Manager, and our CRM, cloud storage, and email marketing platforms. Each of these services has its own privacy policy which we encourage you to review.

7. How Long We Keep Your Information

We retain your personal information only for as long as is necessary for the purposes for which it was collected. In practice this means:

Enquiry and consultation data is retained for as long as your enquiry remains open and for a reasonable period afterwards to allow us to handle any follow-up
Financial and contractual records are retained for seven years in compliance with UK legal and accounting requirements
Marketing contact details are retained until you withdraw your consent or ask us to remove you from our records

When your personal information is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.

8. Security of Your Information

We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect the information we hold from unauthorised access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If you have any concerns about the security of your information, please contact us using the details at the end of this policy.

9. International Transfers

Your personal information is primarily stored and processed within the United Kingdom. On occasion, where we use third-party service providers, your data may be processed outside the UK or the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including the use of standard contractual clauses where applicable.

10. Your Rights Under UK GDPR

If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. This right applies only to your own personal information.

Right to Erasure

In certain circumstances, you have the right to ask us to delete the personal information we hold about you. This right is not absolute, there are situations where we may be required to retain your information, for example to comply with a legal obligation. We will explain the position clearly in response to any erasure request.

Right to Restrict Processing

You have the right to ask us to limit how we use your personal information in certain circumstances, for example, if you believe the information is inaccurate or has been processed unlawfully.

Right to Object

You have the right to object to us processing your personal information where we are doing so on the basis of our legitimate interests. If you object, we must demonstrate compelling grounds for continuing to process your information.

Right to Data Portability

Where technically feasible, you have the right to receive a copy of the personal information you have provided to us in a structured, machine-readable format, and to have that information transferred to another organisation.

Right to Withdraw Consent

Where we process your personal information on the basis of your consent, for example, for marketing communications - you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before you withdrew it.

11. Legal Bases for Processing

We process your personal information on the following legal bases under UK GDPR:

Consent

Where you have given us clear consent to process your information for a specific purpose, for example, to receive marketing communications from us.

Contractual Necessity

Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract. For example, if you contact us to arrange a site survey or consultation, we need your contact details to deliver that service.

Legitimate Interests

Where we have a legitimate business reason to process your information that does not override your rights and interests. This includes improving our website, understanding how our services are used, and protecting our legal rights.

Legal Obligation

Where we are required by law to process your information, for example, retaining financial records for seven years as required under UK accounting law.

12. Data Breaches

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of it, as required under UK GDPR. Where the breach is likely to result in a high risk to you personally, we will also notify you directly without undue delay.

13. Children's Privacy

Our services are directed at commercial businesses and are not aimed at children. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

14. Business Transfers

If Electrasure Limited is acquired by or merged with another organisation, or if some or all of our assets are transferred to a third party, your personal information may be included in the assets transferred. In such circumstances, we would take reasonable steps to ensure your information continues to be handled in accordance with this policy.

15. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in how we operate, changes in the law, or improvements to our data practices. Any updates will be posted on this page with a revised effective date. We recommend checking this page periodically to stay informed of any changes. Where a change is material, we will take reasonable steps to bring it to your attention.

16. Complaints

f you have a concern about how we handle your personal information, we would always prefer the opportunity to resolve it directly. Please contact us in the first instance using the details below and we will investigate your concern promptly and respond in writing.

If you are not satisfied with our response, or if you believe we have breached UK data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF